FREQUENTLY ASKED QUESTIONS

Orders & shipping

What is your return policy for 14k gold jewelry?

We offer a 30-day return policy on all unworn and undamaged 14k gold jewelry. If you're not satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery. Custom or personalized items may not be
eligible for returns, so please review our full return policy for more details.

Do you offer a warranty on your jewelry?

Yes, all of our 14k gold jewelry comes with a 1-year warranty that covers any manufacturing defects. This does not cover wear and tear or accidental damage. If you experience any issues with your piece, please contact our customer service team for assistance.

How long does shipping take?

We offer fast, reliable shipping within the United States, typically delivering within 3-7 business days. Expedited shipping options are also available.

Do you offer financing for your jewelry?

Yes, Oro Fino Jewelry offers flexible financing options through third-party partners. This allows you to enjoy your 14k gold jewelry now and pay over time. It's Easy to apply, click on link: nxt.to or call (239) 243-7381

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us a message on our Contact page.

Can I order a gift card?

Absolutely! We offer digital and physical gift cards in various denominations, perfect for any occasion. Our gift cards never expire, and the recipient can use them for any item on our website.

Do you offer a layaway plan for your jewelry?

Answer:

Yes, Oro Fino Jewelry, Inc offers a convenient layaway plan for our jewelry. This allows you to secure your favorite pieces with a deposit and make payments over time. Once the full amount is paid, your item will be shipped to you. Contact us for more details on how to set up a layaway plan for your purchase.

General Questions

Do you offer Quinceañera jewelry?

Yes, Oro Fino Jewelry, Inc. offers a beautiful selection of quinceañera jewelry! Our collection includes items specifically
designed to complement the elegance of this special celebration. From tiaras and earrings to necklaces and bracelets, you’ll find pieces that enhance the beauty of the quinceañera on her big day. Contact us orofino14k@gmail.com to explore our selection and find the perfect jewelry for this meaningful occasion!

Do you engrave wedding rings?

Yes, Oro Fino Jewelry, Inc. offers engraving services for wedding rings! Personalize your ring with names, dates, or special messages to make it truly unique and meaningful. Our skilled jewelers ensure precision and quality in every engraving. Contact us for more details on the options available and how to get started!

Do you offer jewelry repairs?

Yes, we provide jewelry repair services! You can choose to either mail in your piece or visit us in-store. We ensure that all repairs use genuine parts that are true to their karats, and we only use gold welding that matches the karat of your jewelry. Additionally, all pieces are securely stored and fully insured while in our care, giving you peace of mind throughout the
repair process. For more details on our repair services and to get started, feel free to contact us!

Do you make name plates?

Yes, we offer custom name plates! You can personalize them in various styles, metals, and fonts to create a unique piece that reflects your personality. Whether for yourself or as a special gift, our name plates are crafted with care and attention to detail. Contact us orofino14k@gmail.com (239) 243-7381 to discuss your design ideas and get started on your custom piece!

Do you offer symbolic jewelry?

Yes, Oro Fino Jewelry offers a wide range of symbolic jewelry, each piece representing unique meanings and attributes. Here are some of the symbols you can find in our collection:

General Symbols:

  • Peace:
    Represents love, harmony, and good vibes.
  • Anchor:
    Symbolizes hope, stability, and security.
  • Angel
    Wings: Signifies protection, freedom, and spiritual guidance.
  • Ballerina:
    Embodies grace, creativity, and discipline.
  • Evil
    Eye: An amulet for protection against harm and misfortune, bringing good
    luck.
  • Hamsa:
    Symbolizes protection, happiness, and abundance.
  • Horseshoe:
    A universal lucky charm for protection and positive energy.
  • Clover:
    Represents faith, hope, love, and luck.
  • Dove:
    A symbol of peace, purity, and divine presence.
  • Marijuana
    Leaf: Represents activism and rebellion.
  • Elephant:
    Symbolizes power, wisdom, and good fortune.
  • Turtle:
    Represents patience, protection, and longevity.
  • Owl: A
    symbol of knowledge and protection against misfortune.
  • Tree
    of Life: Represents interconnectedness, family growth, and enlightenment.
  • Frog:
    Symbolizes transformation, healing, and abundance.
  • Scorpion:
    Represents passion and rebellion.
  • Butterfly:
    A symbol of love, transformation, and growth.
  • Eagle:
    Signifies courage, freedom, and power.
  • Lion:
    Represents strength, authority, and leadership.
  • Bee:
    Symbolizes productivity, hard work, and good luck.
  • Dog:
    Represents loyalty, companionship, and protective powers.
  • Cat: A
    symbol of independence and agility.
  • Dolphin:
    Represents harmony, peace, and friendship.
  • Snail:
    Symbolizes patience and methodical change.
  • Starfish:
    Represents healing, sensitivity, and teamwork.
  • Ladybug:
    A symbol of good luck and positivity.
  • Sea
    Horse: Signifies persistence and good fortune.
  • Unicorn:
    Represents purity, grace, and miracles.
  • Snake:
    A symbol of renewal and transformation.
  • Tiger:
    Represents bravery, energy, and self-control.
  • Bell:
    Symbolizes happiness and protection from evil spirits.
  • Coin:
    Represents prosperity and good fortune.
  • Infinity:
    Symbolizes everlasting love and limitless opportunities.
  • Lock:
    Represents security and love.
  • Music
    Note: Signifies a free spirit and love for music.
  • Plane:
    Represents adventure and a love for travel.
  • Flower:
    Symbolizes beauty, purity, and eternal life.
  • Safety
    Pin: Represents unity.
  • Star:
    A symbol of courage and guidance.
  • Scissors:
    Represents sharpness and change.
  • Key:
    Symbolizes unlocking opportunities and emotional well-being.
  • Sun:
    Represents life, energy, and strength.
  • Seashell:
    Symbolizes love for the ocean and protection.
  • Crown:
    Represents authority, victory, and dignity.
  • Train:
    Symbolizes a love for journey and staying on track.

Mexican Symbolic Jewelry:

  • Mayan
    Calendar: Represents the cycle of life and time, embodying the richness of
    Mayan culture.
  • Mexican
    Cross: Symbolizes faith and spirituality, often adorned with vibrant
    colors and intricate designs.
  • Catrina:
    A representation of death in a playful manner, celebrating life and the
    Day of the Dead.
  • Agave
    Plant: Symbolizes strength and resilience, often associated with the
    production of tequila.
  • Mexican
    Eagle: A symbol of strength and independence, often found in traditional
    jewelry designs.

14k Gold Information

What is 14k gold, and how does it differ from other types of gold?

14k gold is made up of 58.3% pure gold, mixed with other metals like copper, silver, or zinc to strengthen it. This makes 14k gold more durable and resistant to scratches than higher karat gold like 18k or 24k, which contain more pure gold. It's the perfect balance of quality and durability for everyday wear, offering a beautiful golden hue at a great value.

How do I care for my 14k gold jewelry?

To keep your 14k gold jewelry looking its best, clean it regularly with a soft cloth or a jewelry cleaning solution. Avoid contact with harsh chemicals like chlorine, which can damage the metal. We recommend removing your jewelry before swimming, exercising, or using any cleaning products. Store your pieces in a dry, soft-lined box or a jewelry pouch to avoid scratches.

Is 14k gold hypoallergenic?

14k gold is generally safe for people with sensitive skin. However, it does contain a mix of metals, such as nickel, which can sometimes cause allergic reactions in very sensitive individuals. If you are prone to allergies, consider opting for jewelry specifically labeled as hypoallergenic or made from pure metals.

Does 14k gold tarnish?

14k gold is highly resistant to tarnishing, thanks to the presence of other metals in the alloy. However, over time, it may develop a slight patina or dullness. Regular cleaning and proper care will keep your jewelry looking polished and shiny for years to come.

Can I wear my 14k gold jewelry every day?

Yes, 14k gold is an excellent choice for everyday wear because of its durability. It can withstand daily activities without losing its luster or getting damaged easily. Just be mindful of exposure to chemicals, lotions, and water to keep it in the best condition.

Do you offer custom designs or resizing services for your 14k gold jewelry?

Yes! At Oro Fino Jewelry, we offer custom jewelry designs to help you create a one-of-a-kind piece. We also provide resizing services for select rings and other pieces. Contact us for more details on how we can make your vision come to life.

How can I verify that my 14k gold jewelry is real/authentic?

At Oro Fino Jewelry, Inc., we are experts in real gold jewelry, and any gold jewelry you purchase from us is guaranteed to be genuine. All of our 14k gold jewelry is stamped with a hallmark indicating its gold purity. You’ll find a “14k” or “585” marking, certifying the quality of the gold. Additionally, you may request certificates of authenticity with every purchase to provide further assurance that you're receiving genuine 14k gold of the highest quality.

Can 14k gold jewelry be repaired if damaged?

Yes, 14k gold can often be repaired if it gets scratched, bent, or broken. We offer professional repair services to restore your jewelry to its original condition. Contact our team for an evaluation of your piece, and we’ll provide a quote for the repair. (239) 243-7381.

What is the difference between 14k and 10k gold?

The primary difference between 14k and 10k gold is the amount of pure gold in each alloy:

  • 14k gold contains 58.3% pure gold mixed with other metals like copper, silver, or zinc. It has a richer gold color and offers a good balance between durability and beauty, making it a popular choice for fine jewelry.
  • 10k gold contains 41.7% pure gold, with a higher percentage of alloyed metals, making it more durable and resistant to scratching. However, it has a paler gold color and a slightly lower value than 14k gold.

Both are excellent for everyday wear, but 14k gold is preferred for its greater gold content and luxurious appearance, while 10k gold is favored for its affordability and durability.

Metal & Gemstones

What kinds of gemstones are used in my gold jewelry?

Gold jewelry can feature a wide range of beautiful gemstones. Commonly used stones include diamonds, rubies, sapphires, aquamarine, emeralds, pearls, opals, morganite, and AAA Cubic Zirconia, a high-quality alternative to diamonds. Each
gemstone adds its own unique sparkle and significance to the jewelry.

For details on the specific gemstones used in the piece you're interested in, we recommend checking with your sales representative to confirm the type of stone featured in the item.

What is tri-color gold jewelry?

Tri-color gold jewelry features a blend of three different shades of gold—typically yellow gold, white gold, and rose gold—in a single piece. Each color is created by mixing pure gold with different alloys:

  • Yellow gold retains the classic warm gold hue.
  • White gold is mixed with metals like palladium or silver to achieve a sleek, silvery-white finish.
  • Rose gold gets its pinkish tone from a higher copper content.

This combination gives tri-color gold jewelry a unique, eye-catching look, often symbolizing harmony and balance. It’s popular for designs like braided rings, necklaces, and bracelets, adding depth and versatility to your jewelry collection. If you're interested in specific tri-color gold designs, please contact our sales team for more information on available styles.

What is white gold jewelry?

White gold jewelry is a popular alternative to platinum, made from pure gold alloyed with metals like palladium, silver, or nickel to give it a sleek, silvery-white appearance. To enhance its brightness and durability, white gold is typically finished with a thin layer of rhodium plating, which provides a brilliant, reflective shine and added protection against tarnishing.

Is gold jewelry worth it?

Absolutely! Gold jewelry is a timeless investment known for its durability and lasting beauty. Whether it's trendy, classic, or vintage-style, gold pieces can be cherished for generations. Gold has been valued for centuries and remains one of the most sought-after metals for its elegance and enduring appeal. Its versatility and ability to retain its value make gold jewelry a perfect choice for anyone seeking both style and long-term quality.